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    European Accessibility Act

    European Accessibility Act 2025

    May 14, 2025
    Cellular

    Selling digital products or offering online services in the European Union will soon require stricter accessibility. The European Accessibility Act—Directive (EU) 2019/882—was transposed into national laws in 2022 and becomes fully applicable on 28 June 2025. The new, harmonised rulebook replaces fragmented national rules. It secures equal access for millions of EU citizens with disabilities.

    What Is the European Accessibility Act?

    At its core, the Act gathers all essential accessibility obligations for key consumer products and services into one legal instrument. By aligning with the UN Convention on the Rights of Persons with Disabilities, it pursues two goals at once: open the Single Market for business by eliminating divergent rules, and ensure that everyone—including older users and people with disabilities—can use modern technologies without barriers.

    Products Covered by the European Accessibility Act

    From 28 June 2025, the Directive applies to a defined list of hardware. If you manufacture or import any of the following, the new rules affect you:
    • Computers, notebooks, tablets and their operating systems
    • Smartphones and other telecom end-user equipment
    • Payment, ticketing, check-in and other interactive self-service terminals (for example ATMs)
    • Digital-TV receivers and set-top boxes
    • Dedicated e-readers

    Services in Scope

    Service providers must also comply. Covered offerings include:
    • Electronic communications, including the single EU emergency number 112
    • Audiovisual media services and related platforms
    • Passenger transport websites, mobile apps and electronic tickets for air, bus, rail and water services
    • Consumer banking interfaces and self-service points
    • E-books with their dedicated software
    • E-commerce platforms

    Core Accessibility Requirements

    Economic operators must show that products and services meet the functional criteria listed in Annex I of the Directive. In practice this means:
    • Information that can be perceived through multiple sensory channels (visual, auditory, tactile).
    • User interfaces operable with assistive technologies and free from time-critical steps.
    • Content and navigation that users can easily understand, with consistent layouts and clear instructions.
    • Robust software and data formats that remain compatible with future assistive tools.

    Conformity Assessment and CE Marking

    Before a product is placed on the market—or a service is offered—manufacturers, authorised representatives or service providers must compile technical documentation, sign an EU Declaration of Conformity and affix the CE mark (products) or publish an accessibility statement (services). Documentation must stay available for inspection throughout the life cycle of the product or service.

    Timeline and Transitional Provisions for Accessibility Act Compliance

    Compliance is mandatory for all new in-scope products and services from 28 June 2025. Two transitional concessions apply:
    • Service providers may rely on pre-2025 equipment until 28 June 2030.
    • Self-service terminals already in operation may stay until the end of their economic life, but no longer than twenty years after first use.

    Enforcement and Penalties

    Each Member State designates market-surveillance and sector regulators—typically consumer-protection bodies, telecom authorities and transport or financial supervisors—and sets “effective, proportionate and dissuasive” penalties. Non-compliance can trigger corrective orders, product withdrawals and significant administrative fines.

    Why Choose 360Compliance for European Accessibility Act Conformity?

    The Act spans hardware design, software development, web accessibility and a rigorous paper trail. 360Compliance delivers complete support for Accessibility Act compliance. Services cover audits, gap analyses, UI fixes and CE file preparation. We liaise with notified bodies and train your team. These steps speed launches, cut risks and prove your commitment to accessibility. Contact us today to secure compliance ahead of the 28 June 2025 deadline.

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